FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

1.Are you a manufacturer or trading company?

We are professional manufacturer with big modern factory in Jiangsu, China.
Both OEM & ODM service can be accepted.

2.What is your payment term?

Sample order-100% payment.
Mass production order-30%T/Tdeposit, 70% balance shall be paid before shipment.

3.What is the average lead time?

For samples, the lead time is about 7 days.
For mass production, the lead time is 20-30 days after receiving the deposit payment.
If our lead times do not work with your deadline, please go over your requirements with your sale. In all cases we will try to accommodate your needs. In most cases we are able to do so.

4.Can you supply the relevant documentation?

Yes, we can provide most documentation including Certificates of Analysis / Conformance; Insurance; Origin, and other export documents where required.

5.What is the product warranty?

We warranty our materials and workmanship. Our commitment is to your satisfaction with our products. In warranty or not, it is the culture of our company to address and resolve all customer issues to everyone’s satisfaction.

6.Do you guarantee safe and secure delivery of products?

Yes, we always use high quality export packaging. We also use specialized hazard packing for dangerous goods and validated cold storage shippers for temperature sensitive items. Specialist packaging and non-standard packing requirements may incur an additional charge.

7.How about the shipping fees?

The shipping cost depends on the way you choose to get the goods. Express is normally the most quickest but also most expensive way. By seafreight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.

8.Can you do the designs for us? OEM is acceptable?

Yes,of course.We have professional team with full experience in air pump designs and manufacturing. We company equipped with Developt team, moulding room, injection department, assembly department, QC department, prototyping room and professional sales team.
We can offer you from concept to real product. OEM order is welcome.